Complaints

At Helmar Care & Community Services, we take all feedback seriously, and we welcome any comments or complaints you may have about the service we provide. We understand that sometimes things can go wrong, and we are committed to resolving any issues as quickly and efficiently as possible.

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Our complaints procedure is designed to be person-centered, ensuring that we listen to your concerns, and work with you to find a resolution that meets your needs. We aim to respond to all complaints within 24 hours and to have them resolved within 28 days at the most.